At Heritage Grass Fed Beef, we want you to be happy with every order. Because we sell perishable food, our return policy is a little different from a traditional store’s.

Returns

For food safety reasons, we’re unable to accept returns of beef once it has been shipped or delivered.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong items, or is missing products, please contact us within 48 hours of delivery so we can make it right.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Photos of the damaged items, the packaging, and the shipping label, if applicable

After we review your request, we may offer a replacement, store credit, or a refund, at our discretion.

Shipping Delays

We pack every order with care, but we can’t control delays caused by carriers, weather, customs, or other circumstances outside our hands. If your beef arrives spoiled or unusable because of excessive transit time, please contact us within 48 hours of delivery and we’ll review your situation case by case.

Refunds

Approved refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card provider.

Questions?

We’re a family farm, and we’re always glad to hear from you. If you have questions about your order or this policy, reach out to us at:

Heritage Grass Fed Beef
Email: contact@heritagegrassbeef.com
Phone / WhatsApp: [your number]

This policy helps us follow food safety standards while making sure every customer receives quality beef and personal service.